SHIPPING POLICY

Processing Time

All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

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Shipping Times

United States: Estimated delivery time is 10 – 15 business days.

United Kingdom: Estimated delivery time is 9 – 15 business days.

Australia: Estimated delivery time is 10 – 15 business days.

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Please note: Delivery times may vary depending on factors such as order volume, customs clearance, or courier delays that are beyond our control.

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Shipping Fees

Shipping costs are calculated at checkout and may vary depending on your location and selected shipping method (unless stated that shipping is free)

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Order Tracking

You’ll receive a tracking number via email once your order has been dispatched. Please allow up to 48 hours for tracking information to update.

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Delays & Issues

While we do our best to ensure timely delivery, unforeseen circumstances (such as customs delays, weather disruptions, or courier issues) may affect your delivery timeline. If your order is delayed beyond the estimated timeframe, please contact our support team at theneonbox.co@gmail.com and we’ll assist you right away.

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Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the courier. If this occurs, please contact your local courier office directly for assistance.

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Questions?

If you have any questions about shipping or your order status, please reach out to us with your order confirmation number at theneonbox.co@gmail.com