RETURN POLICY

We want you to love your experience. If something isn’t right, we’re here to help.

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Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange it for the same item, please email us at theneonbox.co@gmail.com

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Order Issues

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at theneonbox.co@gmail.com with photos, and we’ll make it right.