FAQ

How is your 1 year warranty like?

We provide a 1 year guaranteed warranty and lifetime customer service even past 1 year. Signages that have gone faulty from water damage or self damage will not be covered.
Do your neon signs consume a lot of energy?

Nope, we use LED neon signs and medium sized ones use just as much energy as our regular light bulb. The quality of our LEDs produce the brightest light with the lowest energy possible - if you're worried you can also dim the lights with our free remote dimmer, included in every purchase!
What is your lead time?

Our fastest lead time is within 5 working days. If you're not in a rush, you may opt for a 30-40 days lead time as it is more cost-efficient :)
How do I get a quote and what's the rough costs?

Submit our quote form and we'll get back within 24 hours or less! The cost varies based on size, lead time, and amount of neon we need to craft your design. A general rule of thumb for a simple name design at around 30cm starts from around 250 :) We also offer bulk discounts for higher quantities purchased!
Can you put up my neon sign?

Sure! We have a designated handyman who's able to securely put your sign up for you at a small fee.
How long can your neon signs last?

We're proud to say that our neon signs that our clients purchased have last several years. General rule of thumb is around 50,000 - 100,000 hours of usage. Ask us for tips on how to maximise the hours on your neon! We highly recommend taking good care of your sign, use our appropriate issued adaptor, and not expose it to water (if it isn't waterproof treated), or breakage.
Are your neon signs safe?

Yes absolutely! Unlike traditional neon signs that are made from Gas (easily broken, high consumption), our neon signs are made with a good quality and lasting Silicone LED Flex that's insulated and wrapped completely in Silicone.
How do I hang my neon up?

All our neon signs are affixed to a quality clear transparent acrylic backing imported from the US. It is light and portable hence you can use a strong 3M tape to stick it up, or have it drilled to the wall (recommended) as it is more secure.